Caring for Clients as Though They are Family.
We pride ourselves on being the premier in-home care agency in Florida by having the best people, processes, and product.
Our Mission Statement:
To utilize our enduring spirit to deliver the highest quality care to the world.
For us, this isn’t just about business. Delivering care to loved ones is personal for us. Having been through the search process before with our own families, we understand how overwhelming and uncertain this time can be for you. This process is never easy or simple, but please know that you and your family are never alone. Contact us anytime to speak with a live member of our team.
Our people are our greatest strength. One of our key differentiators is that we are a nonhierarchical company. Everyone on our team is encouraged to voice their opinions, ask questions, and suggest solutions as well actively contribute to the overall success of the company.
“Not only do I get assistance with errands, but Adriana has become a dear friend who enjoys scrapbooking with me. She’s been such a blessing for me, and I look forward to many more years of having her in my life!”
– Yolanda, client from Winter Park
The Sandcastle difference is found in our processes. Whether it is our hiring practices for caregivers and staff, our client onboarding, or our on-going case management, we consider the difference between success and failure as a ‘game of inches.’ The margin for error is small. Those ‘inches’ we need are everywhere around us. Every time the phone rings, every care consult, every interview, every time we speak with a case manager. Here at Sandcastle, we fight for that inch. Because we know when we add up all those inches, that is going to make the difference for you and your loved ones.
Our product is based on providing care for each client as though they are our own family. When that is your measure for success, everything else falls into place. We work hard to understand what it means to be successful for our clients and their loved ones and align our care with those goals. We are all in this together.
“The people at Sandcastle are the best and you will never find a group as friendly or passionate about helping others. For me, communication is incredibly important and with Sandcastle, it doesn’t get much better than them.”
– Robin, client’s daughter
In life, there are only a handful of things we have complete control over. One of those things is how hard you work. Our promise to you is that we will always go the extra mile to make sure you and your loved ones are receiving the highest quality care possible. And when mistakes happen (they will), we will work tirelessly to make things right and learn from the mistake, so it never happens again.