Scheduling Coordinator

Position Description

The Scheduling Coordinator is responsible for managing all staffing processes, including client scheduling, service and scheduling resolution. The Scheduling Coordinator works as part of the Sandcastle Scheduling team in conjunction with Case Management.

Position Responsibilities

• Manages ongoing client staffing processes, including scheduling staff for both new and existing clients' needs.
• Manages staff absences to ensure that each client's needs are being fulfilled.
• Matches caregivers' skill level to clients' needs.
• Promptly reports all quality assurance concerns to case management.
• Reports patterns and trends in caregiver attendance and behavior to the HR coordinator.
• Answers office phones in a timely manner.
• Checks messages every thirty minutes.
• Meets regularly with team members to ensure quality client care.
• Other duties as assigned.