Privacy Policy

Effective Date: September, 2026

Sandcastle Homecare (“Sandcastle,” “we,” “us,” or “our”) is a Florida in-home care provider. We respect the privacy of the families, clients, and job seekers who visit our website. This Privacy Policy explains what information we collect through sandcastlehomecare.com (the “Website”), how we use and share it, and the choices you have.

By using the Website, you acknowledge the practices described in this policy. If you do not agree with them, please do not use the Website.

Scope of This Policy

This policy applies to information collected through the Website and through the phone calls, text messages, and emails that result from your use of it. It does not apply to:

• Health information of our clients. As a healthcare provider, Sandcastle is subject to the Health Insurance Portability and Accountability Act (HIPAA). How we use and protect client health information is described in our Notice of Privacy Practices, which we provide at the start of service and which is available on request.
• Employee records. Information about our employees is governed by our internal policies and applicable employment laws.
• Third-party websites. Websites we link to, such as social media platforms and our job application system, have their own privacy policies.

Information We Collect

Information You Provide to Us

• Contact information, such as your name, phone number, and email address.
• Care inquiry details, such as whether you need care for yourself or someone else, the name of the person needing care, your relationship to that person, how you plan to pay for care, and any message you choose to include.
• Communications, including emails, text messages, and records of phone calls with our team.
• Feedback, such as comments, surveys, or reviews you choose to share with us.

Please do not include detailed medical information, diagnoses, or insurance identification numbers in our website forms. A member of our team will follow up by phone to discuss care needs in more detail.

Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect technical information, including your IP address, browser type, device type, operating system, approximate location based on your IP address, the pages you view, the website that referred you, and the date and time of your visit.

Cookies and Similar Technologies

We use cookies, tags, and similar technologies, including Google Tag Manager and related analytics services, to:

• keep the Website working properly and securely;
• understand how visitors find and use the Website; and
• measure the effectiveness of our outreach and improve our content.

You can control cookies through your browser settings, as described under “Your Choices” below.

Information from Others

We may receive information about individuals who may need care from referral sources, such as family members, hospitals, case managers, the U.S. Department of Veterans Affairs, and Medicaid managed care plans. Health information received this way is handled in accordance with HIPAA and our Notice of Privacy Practices.

How We Use Information

We use the information we collect to:

• respond to your inquiries and requests for care or information;
• schedule free in-home assessments and follow-up conversations;
• help families understand payment options, including VA benefits, Medicaid, and long-term care insurance;
• process employment applications and recruit caregivers;
• operate, maintain, secure, and improve the Website;
• send service-related messages and, where permitted, information about our services;
• comply with legal, regulatory, and licensing obligations; and
• protect the rights, safety, and property of Sandcastle, our clients, our employees, and others.

How We Share Information

We do not sell or rent your personal information. We share information only in the following circumstances:

• Service providers. We work with companies that help us run the Website and our business, such as website hosting, form processing, analytics, phone and text messaging, email, and applicant tracking providers. They may use information only to perform services for us.
• At your request. If you ask us to help coordinate care or benefits, we may share information with the relevant parties, such as the VA, a Medicaid plan, or a long-term care insurer.
• Legal requirements. We may disclose information when required by law, regulation, subpoena, or court order, or when we believe disclosure is necessary to protect someone’s health or safety.
• Business transfers. If Sandcastle is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this policy.
• With your consent. We may share information for other purposes with your permission.

Phone Calls and Text Messages

If you provide a phone number, you agree that Sandcastle may contact you by phone or text message about your inquiry, application, or services, including by automated means where permitted by law. Consent to receive marketing text messages is not a condition of receiving care or employment.

• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to opt out, or HELP for assistance.
• We do not share mobile phone numbers or text-messaging consent with third parties or affiliates for their marketing purposes.

Calls with our team may be monitored or recorded for quality assurance and training.

Email Communications

You may opt out of promotional emails at any time by using the unsubscribe link in the email or by contacting us. We may still send you messages related to an active inquiry, application, or service.

Job Applicants

Our “Apply Now” links direct you to an employment application system operated by ADP. Information you submit there is used to evaluate your application, verify your qualifications, and complete background screening required under Florida law for caregiving positions. ADP’s handling of your information is also subject to its own privacy policy.

Data Retention

We keep personal information for as long as needed to fulfill the purposes described in this policy, including to respond to your inquiry, provide services, and meet our legal, regulatory, accounting, and record-keeping requirements. When information is no longer needed, we delete it or de-identify it.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmitting or storing information over the internet is completely secure, and we cannot guarantee absolute security. Please use caution when sending sensitive information by email or through online forms.

Your Choices

• Update or correct your information by contacting us using the details below.
• Opt out of text messages by replying STOP, and opt out of promotional emails by using the unsubscribe link.
• Manage cookies through your browser settings. Blocking cookies may affect how the Website functions.
• Opt out of Google Analytics by installing Google’s browser add-on.
• Do Not Track. The Website does not currently respond to “Do Not Track” browser signals.

Children’s Privacy

The Website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Website. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-Party Links and Embedded Content

The Website contains embedded videos from YouTube, maps from Google, and links to our Facebook, Instagram, X (Twitter), and LinkedIn pages, as well as other third-party websites. These companies may collect information about you under their own privacy policies. We are not responsible for their content or practices.

Accessibility

If you have difficulty reading this policy or need it in another format, please contact us and we will be glad to help.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective date above. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Sandcastle Homecare
Attn: Privacy Officer
529 Versailles Dr, Suite 101
Maitland, FL 32751
Phone: (800) 572-0135
Email: hello@sandcastlehomecare.com