Articles, Frequently Asked Questions and other resources.

Explore the below FAQs and our latest articles to see what Sandcastle Homecare offers for you and your family today and every day.


The Value Of Companionship for Elders

As we grow older, the value of companionship also grows as daily interactions and upkeep help keep aging minds sharp and healthy.

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A Guide To Choosing The Right Homecare Agency

At Sandcastle Homecare, we understand the importance of finding a professional in-home care provider that aligns with caring for your mom or dad in the same way you would.

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Homecare for Veterans

At Sandcastle Homecare, we understand the unique needs of our aging veterans who have decided to call Florida home after their service to our country.

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Here to help and answer any questions you have.
Explore the below FAQs and our latest articles to see what Sandcastle Homecare offers for you and your family today and every day.

Frequently Asked Questions

Use the dropdown boxes below to familiarize yourself with Sandcastle Homecare’s frequently asked questions:

What is home care?

Home Care is an option that allows someone with special needs to stay in their home. It might be for someone who is aging, someone who is chronically ill or disabled or someone who is recovering from a surgery. Home care services include:

  • Personal care, such as assistance with getting dressed, bathing, and toileting
  • Homemaking, such as cleaning, yard work, and laundry
  • Companionship, fellowship through group activities
  • Preparing and cooking meals, and then the cleanup afterward
  • Basic health care, such as medication reminders and basic vital signs monitoring by a home health aide

Who should consider home care?

Anyone needing or wanting assistance with activities of daily living should consider hiring a home care aide. Whether you’re looking for help for a couple hours a week or 24 hour live-in care, there is much value to be realized in having an aide deliver care.

How do I know which home care option is right for me and my family?

The truth is, it depends. When considering what the right choice is for you and your loved ones, you should consider the breadth of services offered, affordability, flexibility, company culture, reputation, ability to personalize care options, location and the overall care team’s credentials. In other words, finding a home care service is not easy, nor should it be. When it comes to family, finding the right care service is one of the most important decisions your family will ever make.

So why is Sandcastle the right fit for our family?

  • You are always able to speak directly with our staff 24/7
  • We offer personalized care plans to cater to specific needs
  • You always have the option of choosing and/or changing your caregiver
  • We offer competitive rates to ease affordability concerns
  • No long-term contracts
  • We gladly serve the families of Central Florida
  • We are licensed, insured and bonded to ensure you and your family are always protected
  • We guarantee that physical, emotional, cognitive and spiritual needs are being met through our care

How do I get started?

First, in order for us to determine how we may best be of service, please give us a call at 1(800) 572-0135, or feel free to request a call here: PHONE CALL REQUEST.  Based off of that conversation, we can arrange a time to schedule your free in-home assessment. That assessment will ensure that all of you and your family’s needs are being met.

Are you a franchise?

No! Franchises pay hefty fees to the franchise company; instead we put that money into caregiver pay and benefits, which promotes continuity within the Sandcastle team. This leads to a better overall experience for our clients!

What is your service area?

We proudly serve the four regions: (1) Central Florida area (Orange, Seminole and Osceola counties), (2) Florida Coast area (Brevard, Volusia, and Flagler counties), (3) Jacksonville area (Duval, St. Johns, Clay, Nassau and Baker counties) and (4) The Villages (Lake, Sumter, Marian, Alachua counties)

Will my caregiver speak English and be able to drive?

Yes. Each one of our caregivers is required to be fluent in speaking and writing English, and we test to be certain. Though we require all of our caregivers be able to drive to and from their client’s homes, we do not currently provide transport services to clients at the moment. Our caregivers are however, able to accompany a client to/from appointments, errands, etc. if transportation is provided by a third-party (e.g. public transportation, taxi, Uber).

How soon can you start?

Depending on your needs, we can typically begin delivering care within 24 hours. Our goal is to always meet you and your family’s needs.

What are your rates?

Another benefit of Sandcastle is that you only pay for the services and hours you require.  As every client’s needs are unique, we will be able to give you an exact bill rate at the time of assessment. Please give us a call for a general range of rates or request a brochure via email here: INFO REQUEST

Do you have a minimal level of service?


Do I have to sign a contract for a certain length of time?

No. With 24 hours’ notice, you can cancel service anytime.

Do I pay the caregiver directly?

Our caregivers are our employees, and we are responsible for their pay. We will send you an itemized bill twice a month.

What form of payment do you accept?

We accept cash, checks, Visa, Mastercard, American Express, Long Term Care insurance, VA Aid and Attendance, Medicaid LTC and Veteran’s Administration authorizations.

Why do we, at Sandcastle, do what we do?

For us at Sandcastle, this is what we live for. We take great pride and pleasure in knowing that we help others live a more meaningful, independent life by making a positive difference in not only our client’s life, but the entire family’s lives as well.

What makes Sandcastle so special?
What are a caregivers primary duties?

Client Resources

Clients Bill of Rights

All clients in home care possess basic rights and responsibilities. Understanding these is paramount to you getting the best possible care. We provide you with the Sandcastle Bill of Rights as an introduction to the overall care experience, and we look forward to speaking with you and your loved ones about the many ways in which you are protected as Sandcastle client.

Quality Assurance

Sandcastle Homecare assures quality of care and services with a full time Quality Assurance Department that focuses on...
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Marketing Brochure

As your loved one ages, remaining in the home safely can be challenging. The information contained in this brochure will serve as an introduction to Sandcastle and what makes us really special. We hope that after reading our brochure, you will reach out to us with any questions or concerns regarding you or a loved one’s situation.

State-by-State Care Costs

This Cost of Care survey is provided by Genworth Financial, and allows users to compares costs using an interactive map of the United States.
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Living Your Best Life

Explore the latest topics and articles from Sandcastle Resources to help live a happy and healthy life, no matter how young at heart you are:
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