
Articles, Frequently Asked Questions and other resources.
Explore the below FAQs and our latest articles to see what Sandcastle Homecare offers for you and your family today and every day.
Articles
Home Care vs. Assisted Living in Florida: Costs, Care and How to Choose
Home care or assisted living? Compare Florida costs from the 2025 CareScout survey, what each includes, and the questions that help families decide.
Keep readingIn-Home Respite Care: How Florida Family Caregivers Can Get a Break
What in-home respite care is, how families use it, and how Floridians pay for it, including VA respite and state programs through the Elder Helpline.
Keep readingFlorida Medicaid Long-Term Care: How to Qualify for Home Care
How Florida Medicaid’s Long-Term Care program pays for care at home: who qualifies in 2026, the income and asset limits, and each step to getting…
Keep readingMy Dad’s Dementia is Making Him Sexually Inappropriate. What Do I Do?
Caring for a loved one with dementia is a deeply personal journey, filled with both love and challenges.
Keep readingPreventing Falls: How Sandcastle Keeps Seniors Safe and Independent
At Sandcastle Homecare, we understand the deep concern you have for your loved one’s safety, especially when they are at risk of falling.
Keep readingCompassionate Dementia Care: How Sandcastle Supports You and Your Loved Ones
At Sandcastle Homecare, we understand that caring for a loved one with dementia can be overwhelming.
Keep readingHomecare for Veterans
At Sandcastle Homecare, we understand the unique needs of our aging veterans who have decided to call Florida home after their service to our country.
Keep readingA Guide To Choosing The Right Homecare Agency
At Sandcastle Homecare, we understand the importance of finding a professional in-home care provider that cares for your parents in the same way you…
Keep readingThe Value Of Companionship for Elders
As we grow older, the value of companionship also grows as daily interactions and upkeep help keep aging minds sharp and healthy.
Keep readingDoes Insurance Cover Homecare?
Does insurance cover homecare? The short answer is, yes. However, navigating the complexities of insurance can be daunting.
Keep readingWhen Is It Time For Home Care?
And as our loved one’s age, the need for dedicated in-home care becomes an integral part of ensuring their well-being is taken care of.
Keep readingHow To Help Your Parents Later In Life
Just as they did for us as we were younger, we have a heartfelt desire to ensure their senior years are just that.
Keep readingFrequently Asked Questions
Here to help and answer any questions you have. Toll Free (800) 572-0135
What is home care?
Home Care is an option that allows someone with special needs to stay in their home. It might be for someone who is aging, someone who is chronically ill or disabled or someone who is recovering from a surgery. Home care services include:
- Personal care, such as assistance with getting dressed, bathing, and toileting
- Homemaking, such as cleaning, yard work, and laundry
- Companionship, fellowship through group activities
- Preparing and cooking meals, and then the cleanup afterward
- Basic health care, such as medication reminders and basic vital signs monitoring by a home health aide
Who should consider home care?
Anyone needing or wanting assistance with activities of daily living should consider hiring a home care aide. Whether you’re looking for help for a couple hours a week or 24 hour live-in care, there is much value to be realized in having an aide deliver care.
How do I know which home care option is right for me and my family?
The truth is, it depends. When considering what the right choice is for you and your loved ones, you should consider the breadth of services offered, affordability, flexibility, company culture, reputation, ability to personalize care options, location and the overall care team’s credentials. In other words, finding a home care service is not easy, nor should it be. When it comes to family, finding the right care service is one of the most important decisions your family will ever make.
So why is Sandcastle the right fit for our family?
- You are always able to speak directly with our staff 24/7
- We offer personalized care plans to cater to specific needs
- You always have the option of choosing and/or changing your caregiver
- We offer competitive rates to ease affordability concerns
- No long-term contracts
- We gladly serve the families of Central Florida
- We are licensed, insured and bonded to ensure you and your family are always protected
- We guarantee that physical, emotional, cognitive and spiritual needs are being met through our care
How do I get started?
First, in order for us to determine how we may best be of service, please give us a call at (800) 572-0135, or feel free to request a call here. Based off of that conversation, we can arrange a time to schedule your free in-home assessment. That assessment will ensure that all of you and your family’s needs are being met.
Are you a franchise?
No! Franchises pay hefty fees to the franchise company; instead we put that money into caregiver pay and benefits, which promotes continuity within the Sandcastle team. This leads to a better overall experience for our clients!
What is your service area?
We proudly serve the six areas:
- Central Florida area (Orange, Seminole and Osceola counties)
- Florida Coast area (Brevard, Volusia, and Flagler counties)
- Jacksonville area (Duval, St. Johns, Clay, Nassau and Baker counties)
- The Villages (Lake, Sumter, Marion, Alachua counties)
- Tampa / Lakeland (Polk and Hillsborough counties)
- Clearwater / St Pete (Pasco and Pinellas counties)
Will my caregiver speak English and be able to drive?
Yes. Each one of our caregivers is required to be fluent in speaking and writing English, and we test to be certain. Though we require all of our caregivers be able to drive to and from their client’s homes, we do not currently provide transport services to clients at the moment. Our caregivers are however, able to accompany a client to/from appointments, errands, etc. if transportation is provided by a third-party (e.g. public transportation, taxi, Uber).
How soon can you start?
Depending on your needs, we can typically begin delivering care within 24 hours. Our goal is to always meet you and your family’s needs.
What are your rates?
Another benefit of Sandcastle is that you only pay for the services and hours you require. As every client’s needs are unique, we will be able to give you an exact bill rate at the time of assessment. Please give us a call for a general range of rates or request more information here.
Do you have a minimal level of service?
No! Whether you need two hours a week or around-the-clock care, we’ll build a plan around you.
Do I have to sign a contract for a certain length of time?
No. With 24 hours’ notice, you can cancel service anytime.
Do I pay the caregiver directly?
Our caregivers are our employees, and we are responsible for their pay. We will send you an itemized bill twice a month.
What form of payment do you accept?
We accept cash, checks, Visa, Mastercard, American Express, Long Term Care insurance, VA Aid and Attendance, Medicaid LTC and Veteran’s Administration authorizations. More on paying for care.
Why do we, at Sandcastle, do what we do?
For us at Sandcastle, this is what we live for. We take great pride and pleasure in knowing that we help others live a more meaningful, independent life by making a positive difference in not only our client’s life, but the entire family’s lives as well.
Client Resources
Clients Bill of Rights
All clients in home care possess basic rights and responsibilities. Understanding these is paramount to you getting the best possible care.
DownloadQuality Assurance
Sandcastle Homecare assures quality of care and services with a full time Quality Assurance Department.
Read moreState-by-State Care Costs
This Cost of Care survey is provided by Genworth Financial, and allows users to compare costs using an interactive map of the United States.
Read more