Client Care Coordinator

Position Description

The Client Care Coordinator works to enhance Sandcastle's effectiveness in achieving its goals of high-quality care and customer service, while demonstrating compliance with all regulatory agency standards. The Client Care Coordinator works directly with the client, the client's family and the care team. Each client's care team consists of the Scheduling team, the caregivers, and any third party directly involved with the care of the client.

Position Responsibilities

• Collaborates with the care team regarding a client's plan of care.
• Serves as an educator and resource for each client (and family) in managing their own care, to ensure optimal quality of care.
• Identifies, evaluates and acts to resolve any potential barriers to delivery of care.
• Arranges additional care appropriately according to the needs of the client.
• Follows up with scheduling daily to ensure accountability.
• Ensures paperwork is compliant with state guidelines.
• Includes the HR Coordinator in all caregiver issues.
• Brings all compliance concerns to the office manager in a timely manner.
• Other duties as assigned.