Effective Date: September 2026
Welcome to sandcastlehomecare.com (the “Website”), operated by Sandcastle Homecare (“Sandcastle,” “we,” “us,” or “our”). These Terms of Use govern your access to and use of the Website. By using the Website, you agree to these Terms. If you do not agree, please do not use the Website.
The content on the Website, including articles, FAQs, videos, and resources, is provided for general informational purposes only. It is not medical, legal, or financial advice, and it is not a substitute for the advice of a physician or other qualified professional. Always seek the guidance of a qualified professional with any questions about a medical condition or care decision.
Using the Website, submitting a contact form, or calling us does not by itself create a client or caregiver relationship with Sandcastle. Services begin only after an in-home assessment and a signed service agreement.
If you or someone you care for is experiencing a medical emergency, call 911 immediately. Do not use the Website, our contact forms, or email to report an emergency.
We work to keep the Website accurate and up to date, but information about our services, locations, hours, rates, job openings, and third-party programs such as VA benefits, Medicaid, and long-term care insurance may change without notice. Eligibility for and amounts of any benefit program are determined by that program, not by Sandcastle. Please contact us to confirm details before making decisions.
Job postings, pay rates, and benefit descriptions on the Website are provided for general information and do not constitute an offer or contract of employment. Employment with Sandcastle is subject to our hiring process, including background screening required under Florida law, and is at-will unless otherwise stated in writing.
You agree to use the Website only for lawful purposes. You agree not to:
When you submit information through the Website, you confirm that it is accurate and that you have the right to share it, including any information about another person for whom you are seeking care. How we handle submitted information is described in our Privacy Policy.
The Website and its content, including text, graphics, logos, photographs, videos, and design, are owned by or licensed to Sandcastle and are protected by copyright, trademark, and other laws. The Sandcastle Homecare name and logo are our trademarks. You may view and print content for personal, non-commercial use, but you may not copy, modify, distribute, or republish it without our written permission.
The Website may link to or embed content from third parties, including the U.S. Department of Veterans Affairs, Genworth, YouTube, Google Maps, ADP, and social media platforms. We do not control and are not responsible for third-party websites, content, or practices. Your use of them is governed by their own terms and policies.
The Website is provided “as is” and “as available.” To the fullest extent permitted by law, Sandcastle disclaims all warranties, express or implied, including warranties of accuracy, merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Website will be uninterrupted, secure, or error-free.
To the fullest extent permitted by law, Sandcastle and its owners, officers, employees, and agents will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to your use of, or inability to use, the Website. This limitation applies to your use of the Website only and does not limit any rights you may have under a separate service agreement with Sandcastle.
You agree to indemnify and hold harmless Sandcastle and its owners, officers, employees, and agents from any claims, losses, or expenses, including reasonable attorneys’ fees, arising from your misuse of the Website or your violation of these Terms.
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute arising from these Terms or your use of the Website will be brought in the state or federal courts located in Orange County, Florida.
We want the Website to be usable by everyone. If you have difficulty accessing any part of it, please contact us and we will be glad to assist you.
We may update these Terms from time to time. When we do, we will post the updated version on this page and revise the effective date above. Your continued use of the Website after changes are posted means you accept the updated Terms.
If you have questions about these Terms, please contact:
Sandcastle Homecare
529 Versailles Dr, Suite 101
Maitland, FL 32751
Phone: (800) 572-0135
Email: hello@sandcastlehomecare.com